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Privacy Policy for your isaclive account

Your account data, cookie choices and Touch 'n Go, GrabPay, Boost dan FPX payment records are covered by this Privacy Policy before you open an account.

Account data useCookie choicesPayment record careMalaysia privacy contact

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How Malaysia account data is handled

isaclive Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy explains how we collect and use data when you create an account, verify access, move through the lobby, contact support or use Malaysia payment options. We may process your name, contact details, device data, account activity, payment references and support messages so we can

1
run the account, protect the wallet, meet legal duties and answer privacy requests. Access and eligibility depend on local law and are available where local law permits. We do not sell your personal data. We share data only with service partners who help with hosting, payment
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checks, fraud screening, support tools or legal compliance, and only for the purpose needed. If you ask us to correct, delete or export data, we check the request against account security, transaction records and any record-keeping duty before acting.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Three ways to reach privacy support

Privacy requests should reach the team that can verify you safely. Use the same contact detail linked to your account where possible, and avoid sending full card, bank or wallet secrets in chat. We may ask for a short account check before changing data, sending a copy or closing a request.

Team online

Privacy email

Email our privacy desk with your account name, registered phone or email, and the request you want handled. We use those details to match the account before sending any personal data back to you.

Live chat handover

If you start in live chat, ask for privacy help and we will move the case to a safer channel when documents or account changes are involved. Chat records are kept with the request trail.

Account security check

For changes to phone, email, payment reference or identity details, we may ask you to confirm recent account activity. This helps prevent another person from using a privacy request to take control.

DATA CARE

Six controls behind your data

Privacy on isaclive is handled through account checks, access controls and clear retention rules rather than broad promises.

Data we collect

We collect only the data needed to create and run your account, including contact details, login records, device signals, wallet…

Cookie choices

Cookies help keep you signed in, remember basic settings and detect unusual account access.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX references are used to confirm wallet activity, support withdrawal checks and resolve disputes.

Retention periods

We keep account and transaction records only for as long as needed for legal duties, dispute handling, fraud checks and…

Access controls

Staff access is limited by role, with extra checks for wallet records, identity documents and privacy cases.

Your requests

You can ask to access, correct, delete or export your personal data.

Privacy Policy questions before you join

These answers explain common privacy points before you open an account or send a request. They focus on account data, payment references, cookies, identity checks and your choices. If your case involves legal or security limits, we will explain what can be changed and what must remain.

It covers data you give us, data created by account activity and data from support or payment checks. This includes contact details, login records, device signals, wallet references, identity checks and request history.

Payment references help us confirm account ownership, match wallet activity and handle disputes for Touch 'n Go, GrabPay, Boost dan FPX. We use these records for account operation, security checks and legal record-keeping.

Yes. Contact privacy support from the email or phone linked to your account. We will verify the request, prepare the data we can share, and explain if any record cannot be released.

Cookies support login sessions, language settings, fraud checks and account security. You can remove or block cookies in your browser, but some parts of the account area may not work without required cookies.

Retention depends on the record type. Support chats may be kept for case history, while transaction and verification records may stay longer for legal duties, disputes, fraud checks and account security needs.

Yes, but we need to verify you first. We may ask about recent account activity or payment references so another person cannot change your contact details through a privacy request.

Use the privacy email or ask live chat to route your case to the privacy team. Include your account contact detail and request type, but do not send wallet secrets or full banking credentials.

Privacy Policy for your isaclive account

Three ways to reach privacy support

Privacy email

Live chat handover

Account security check

Six controls behind your data

Data we collect

Cookie choices

Payment records

Retention periods

Access controls

Your requests

Privacy Policy questions before you join

01 What personal data does this Privacy Policy cover?

02 Why do you need payment-related privacy data?

03 Can I ask for a copy of my data?

04 How do you handle cookies on my device?

05 How long do you keep my account records?

06 Can I correct my phone or email details?

07 Who can I contact about this policy?

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